Our Policies
Payment of Your Account
“We bill our clients in 15 minute increments with a 1 hour minimum.”
Monthly Clients
- Clients who opt for monthly billing are due on the 15th of each month for that month.
- Clients on monthly billing cycle will not receive any additional charges except year end and/or T4 season.
- Unused hours are non-refundable or non-transferable, overages will also not be charged and will most likely balance out over the fiscal period.
Hourly Rate Clients
- Clients who are billed hourly will be subject to a $500 retainer before commencement of work.
Acceptable Payments
- We accept Cash, Money Order or Cheque.
- Clients who pay by cheque and the cheque is returned NSF will be charged a $75.00 NSF fee and will be subject to a 2 month prepaid retainer deposit
Client Confidentiality and Responsibilities
- All clients who wish to have information released to third parties will be required to sign a release form.
- It is the clients responsibility to provide complete and accurate information.
- All clients will be required to sign a service agreement detailing rates, payment of account terms, client confidentiality and responsibility terms.